Privacy Policy

1. Information We Collect

We collect the following types of information to process your orders and provide you with the best service:

• Personal information: Name, shipping and billing addresses, phone number, and email address.
• Payment information: Credit card details (processed securely).
• Account information: Username and password you create for account access.
• Optional information: Preferences if you sign up for newsletters, promotions, or special offers.

We do not sell or rent your information to outside parties.

2. How We Use Your Information

Your information may be used to:

• Process and fulfill your orders.
• Send order confirmations, shipping updates, and customer service messages.
• Improve your shopping experience and personalize content.
• Share occasional promotions if you have opted in (you may unsubscribe at any time).

3. Sharing of Information

We only share your information with trusted third parties as necessary to complete your transactions or provide services, including:

• Payment processors and merchant banks (for billing and fraud prevention).
• Shipping carriers (e.g., UPS) for order delivery.
• Service providers for email delivery, analytics, or technical support.

We may also disclose information when required by law or to protect our rights.

4. Cookies & Tracking

Our website uses cookies to enable shopping cart functionality, improve performance, and remember your preferences. If cookies are disabled, some features (including checkout) may not function properly.

5. Security

We take strong precautions to safeguard your personal information:

• Secure Socket Layer (SSL) encryption protects sensitive data during transmission.
• Servers and databases are maintained in secure, access-controlled environments.
• Access to personal information is limited to authorized personnel only.

Despite these measures, no system is 100% secure. We encourage you to protect your account credentials and not share your password.

6. Children’s Privacy

We do not knowingly collect information from children under 13. If you are under 18, you may use this website only with the involvement of a parent or guardian.

7. Testimonials

By submitting a testimonial, you grant Surv-Kap, LLC the right to use it (with or without your name or pen name) for marketing purposes in any format, without compensation.

8. Your Choices

• Emails & Promotions: You may unsubscribe at any time using the link in our emails or by contacting us.
• Account Information: You may update or correct your account details at any time by logging into your account or contacting Customer Service.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. If material changes are made, we will notify you by email (if you have an active account) or via a notice on our homepage.

10. Contact Us

If you have questions about this policy or how your information is handled, please contact us:

Surv-Kap, LLC

Phone: 800-445-5320

Email: surv-kap@surv-kap.com

Website: Customer Service